If someone asked you who the most important person at your company is, what would your answer be? Most people would assume it’s the director, the owner, or the head of the department. In truth, the most important person is the one your customers converse with regularly. Most likely, it is your receptionist.
Reception skills training courses are incredibly important. Receptionists are usually the first point of contact for anyone calling or visiting a business and have a large part of the responsibility of upholding the company’s reputation. They are instrumental to many industries and across many organisations and therefore reception skills are critical. A friendly greeting and a warm smile from a receptionist can speak volumes about how the company will treat its customers.
Lately, businesses are taking a more strategic approach to the role of reception and clerical staff can play. There is a growing understanding that investing in the professional development of staff not only supports the individual but also, by optimising their skills through training courses, increases job satisfaction and has a positive impact on the whole organisation.
Did you know that 75% of callers will hang up if they’re sent to voicemail? That’s a lot of missed opportunities. A receptionist is much more than the voice on the other end of the line. They are an extension of your business and reflects your professionalism (or lack thereof).While receptionists need to provide good first impressions, they’re often tasked with many other major responsibilities around administration and the security of a building.
It’s a very busy and hands-on role which often requires skilled multi-tasking. Receptionists must be skilled enough to support other departments confidently and ensure that every guest/customer/client/patient has a positive experience from start to end.
What will set you apart
As the gatekeeper to your organisation, reception and other front-office staff must have great soft skills and emotional intelligence. Today’s consumers and visitors can be tough to deal with, and one poor customer complaint can seriously damage your organisation’s brand. In fact, 89% of consumers have stopped doing business with a company after experiencing bad customer service, while 55% of consumers will pay more for good customer service according to a recent survey.
While soft skills are often passed over for hard skills, it’s important any reception staff are empathetic, friendly-yet-firm, punctual, and possess key relationship building skills. Not only will receptionists be dealing with guests, but they’ll also be working with other employees, business partners, and contractors.
Juggling various administrative tasks and customer service is no easy feat, especially when you’re constantly being interrupted. That’s why it’s increasingly important for receptionists to have flawless communication skills. To understand information quickly and accurately, receptionists should learn how to be a good listener, engage in active listening, provide clear and concise information, and be empathetic and respectful of others.
Through our engaging and dynamic reception skills training courses, we will provide you with the skills you need to make either a successful start to your career as a receptionist or to upskill to take your career to the next level. A receptionist with the proper training and qualifications provides the employer and his / her colleagues with confidence. Not only will this make you more employable, but it will also greatly increase your ability and confidence to perform the role effectively and accurately.
With so many critical skills needed, and technology constantly changing, there is a lot to learn. Employers are seeking excellent candidates to represent their business, which is why we provide receptionist training that will develop the necessary high level of knowledge and skills in students. Being a receptionist is a great way to get your foot in the door of your chosen industry and, once they have performed their duties well, regarded by both management and colleagues alike as one of the most vital parts of the organization.
Are reception skills training courses for you?
Receptionists play an extremely important role in an organization. While the role of the receptionist is evolving, every receptionist should continuously seek to develop the core skills required to function effectively in their organisation. These core skills include being technology-proficient, possessing emotional intelligence, having great communication, organising time well, and adopting an independent approach to work.
Receptions skills training is multifaceted and covers the many roles that you will need to master to be a successful receptionist. You will learn how to become a problem solver through quick thinking, a friendly face, an efficient worker and so much more. Being a good receptionist requires an in-depth knowledge of what the company is all about and how you can work with the various component teams within that company.