First-line managers have a crucial role to play in every organisation. They perform many functions and are the first point of contact between line workers and management. They have a huge impact on organisational culture, employee engagement, productivity, and performance.
First-line managers supervise staff and and report to senior managers on the organisation’s day-to-day activities.. This role requires strong people skills and the ability to build trusting relationships with their teams to help achieve business objectives.
Employees are often promoted into management positions due to exceptional performance in technical roles – without a track record of managing people. There is absolutely nothing wrong with that, we all have to start somewhere. However, what many people fail to grasp is that although they may be in the same department or even on the same team, the new manager is assuming an entirely different role. The best way to test your limits and learn more about yourself is to manage other human beings.
- Nearly 8 in 10 workers are promoted to a management level without any experience or management training.
- 69% of managers feel unprepared for the changing workplace
- 38% of employers noted that their biggest challenge is a lack of leadership and management skills
Providing your first line manager with adequate training is beneficial for the entire organisation, seeing as they are deeply connected to business operations through working directly with frontline or junior-level employees. They are the ones who’ll drive the frontline staff who will make or break your business. An organisation needs effective first-line managers in order to thrive.
A first-line manager has to have excellent communication skills. They need to be able to explain the company’s goals in terms that their team can understand and, most importantly, relate to. First-line managers are also required to break down complex schedules or detailed instructions into information that their team can apply to day-to-day operations. First-line managers also need to be proficient in business terms and be confident when discussing metrics, profits and productivity with upper management.
A competent and successful first-line manager exemplifies model behaviour. They take deadlines and production schedules seriously and show the team how important it is to complete their tasks on time. They lead by example and should be willing to learn about new processes, continuously seek to improve their management techniques, and be open to listening to feedback from junior employees.
Why taking a first-line management training course will set you apart…
First-line managers are likely to be your company’s future leaders. These training courses give first-line managers an early opportunity to develop some of the management competencies that will allow them to flourish in their new people management role.
First-line managers have a vital role to play in ensuring safe and productive processes in the organisation and setting the tone on how things are done. These training courses focus on helping to develop the management skills and practices you need to achieve this whilst also ensuring you have a solid basis upon which to build your personal development for the future.
Is first line management training for you?
Moving from working alongside people to managing them can be incredibly difficult and daunting. These courses will help you from the first step on the management ladder towards giant stride in effectiveness.
These informative training courses address all the fundamental tools and techniques a new manager or team leader will need in order to undertake their role successfully. They will teach you how to drive people’s performance, assist them through change, and deliver superior results.
Anyone new to a management or supervisory position will benefit from these courses.